REFUND AND EXCHANGE

At Clay & Cloud, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a 14-day return and exchange window from the date you receive your item.

Exchange Policy

You may request an exchange within 14 days of delivery if:

-The item is unused, unworn, and in its original condition.

-The item is returned with its original packaging, tags, and accessories.

-The item is free from any damage, stains, alterations, or signs of use.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we will assist you with choosing another available product of equal value.

Refund Policy

Refund requests must be submitted within 14 days of receiving your order.

Once the returned item is received and inspected, we will confirm whether it meets our return conditions. Approved refunds will be processed using the available refund method, excluding any shipping or delivery fees unless the item received was defective or incorrect.

Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return or exchange if they have been used, damaged, or altered.

Return Shipping

Customers are responsible for return shipping costs unless:

-The item received is damaged.

-The wrong item was delivered.

-There is a confirmed manufacturing defect.

How to Request a Return or Exchange

To start a return or exchange, please contact us through our instagram within 14 days of delivery and provide:

-Order number

-Reason for return/exchange

-Photos of the item (if applicable)

Our team will guide you through the next steps.